Travel discovery · Daniel Cantorna

Sometimes the destination is the second decision.

What changes when customers start with the experience they want, rather than a place?

You want a quiet weekend away, somewhere with a hot tub. Or a few days by the sea with great food and nothing much planned.

You know what you want from the break. You just haven’t decided where to go.

Travel search often starts with a destination and dates. That works well when you already know where you want to be. But when you’re looking for a particular experience, it can mean searching one destination after another, applying the same filters each time and trying to compare what you find.

There’s an opportunity to support a different starting point. Let someone describe the break they want, then help them explore where they could have it.

That could begin with a few practical questions. How far are they willing to travel? What sort of budget do they have? Are they looking for a quiet hotel, a family resort or somewhere within walking distance of a city? The answers create a much more useful starting point than a blank destination box.

The challenge is bringing together the information needed to make those suggestions meaningful. A hotel might have a pool, but that doesn’t tell me whether there’s shade, whether the water is heated or whether it will be busy with families. The details that make an experience right for one person can make it wrong for another.

There is a commercial opportunity here too. Helping customers discover places they hadn’t considered could open up more relevant choices and introduce them to experiences they might otherwise have missed.

Destination-led search will remain important. But there’s room for travel products to support the earlier part of the journey: when someone knows how they want to feel, but is still working out where to go.

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